The Insiders Club By Hemisphere Member Program (“Member Program”), which includes Riverside Majestic Hotel Puteri Wing, Riverside Majestic Hotel Astana Wing, Grand Margherita Hotel, Damai Beach Resort, Merchant Hotel Bintulu and Sarawak Cultural Village is a membership loyalty program. By participating in this Member Program, you agree to these terms of usage (“Terms and Conditions”).  These Terms and Conditions describe the Member Program and some of the benefits offered to Insiders Club members (“Members” or “you”). 

1.Sign Up: New members may sign up the Member Program by completing the required information on the mobile app available for download at the Apple App Store and Google Play Store.  By signing up the Member Program and using your membership account, you will be eligible for all benefits as described in the Member Benefits page in the mobile app. 

2.Hotel brands currently participating in the Member Program include Riverside Majestic Hotel Puteri Wing, Riverside Majestic Hotel Astana Wing, Grand Margherita Hotel. Brands participating in the Program may be added or deleted at the sole discretion of the management of the hotel.

3.There is no fee to join Insiders Club Member, but all Members must supply valid contact information and update such contact information as necessary. In the event communication with a Member is necessary, the Hotel will rely on the Member’s contact information on file for such communications. The Hotel has the right to terminate an account if it determines, in its sole discretion, that an account has multiple email addresses and/or is suspected of being related to fraudulent or abusive activity.  The Hotel reserves the right to terminate the accounts for Members without valid contact information.

4.By participating in the Member Program and taking advantage of its benefits, you agree:
-to maintain and use only one Insiders Club Member account at any time;
-to be the only individual using your membership in the Program (i.e., not sharing your account with anyone unless expressly permitted by the Hotel management);  
-that you have provided valid contact information; 
-that your name as shown on your Member Program account matches your legal identification; 
-that you only have one email address for the account; 
-that you have read and understand these Terms and Conditions;
-that you are at least 18 years of age or the age of majority in your state or province of residence, whichever is older; and
-that you have not enrolled as a company and/or other entity, as only individuals are permitted to sign up in the Member Program.

5.If you choose to terminate your membership, you should contact the Insiders Club Member Customer Care Centre.

6.THE HOTEL RESERVES THE RIGHT, in its sole discretion, to modify, alter, or otherwise update the Membership Terms and Conditions for the Member Program, and/or to modify, suspend, or cancel the Program at any time. You should check the last updated date in the footer of these Terms and Conditions for notice of changes to them or to the Program. If the footer indicates that the Terms and Conditions, or the Member Program itself, have changed, you should review the changes carefully.  By choosing to remain a Program Member after the Hotel has posted notice of such modifications or updates, and after you have had provided an opportunity to review the revised Terms and Conditions or Program information, you agree to be bound by such revised Terms and Conditions or to be a part of the Member Program as revised. The current Program Membership Terms and Conditions supersede all prior published Program Membership Terms and Conditions.

7.Our right to cancel your membership. The Hotel has the right to cancel any individual’s Program membership, for reasons that include, but are not limited to: 
-Member’s violation of these Terms and Conditions;
-Member’s misrepresentation of any information or any misuse of this Member Program;
-Member’s violation of any national, regional, or local law or regulation in connection with the use of membership privileges;
-Member’s failure to provide and maintain valid contact information;
-Member maintaining more than one active account; 
-Member’s physical, verbal, or written abuse or harassment of hotel personnel; 
-abuse/misuse of any benefits or privileges provided by the Hotel and/or any By Hemisphere branded hotel, or use of such benefits or privileges in violation of the applicable terms and conditions for them; or 
-Member taking any other action or engaging in any other activities that are to the detriment of the Member Program, the Hotel, or By Hemisphere branded hotel; all as may be determined by the Hotel in its sole discretion. 

If the Hotel cancels your membership, the cancellation will be effective immediately, by notice to you, to the contact information provided by you.  The Hotel will not be responsible for failure to notify any Member of cancellation of the Member’s account if the Member has not provided the Hotel with valid contact information.

If membership has been terminated by the Hotel for one of the reasons permitted in these Terms and Conditions, the Hotel reserves the right to not permit the Member to re-signup.

In addition to the consequences set forth above,
Program violations, suspected fraud, or abuse in relation to promotions is subject to appropriate administrative and/or legal action by appropriate governmental authorities and by the Hotel, including, without limitation, freezing your account, rewards and/or vouchers issued.

8.Some employers, by policy, may prohibit or restrict employee participation in the Member Program.  Some countries’ laws may also prohibit participation in the Member Program or some aspects of the Program. Members are solely responsible for complying with their employers’ policies and applicable laws. The Hotel assumes no responsibility or liability for Members’ lack of compliance with such policies or laws.

9.Class Action Waiver. You agree that you will not file a class action against the Hotel, participate in a class action against the Hotel, file or seek a class arbitration against the Hotel, or participate in a class arbitration against the Hotel, for any claim or action arising out of the Program or the Program Terms.

10.Release. By participating in the Program, each Program Member agrees to release, discharge, and hold harmless the Hotel, its advertising and promotion agencies, system developer, marketing agencies, their respective parent companies, affiliates, subsidiaries, and their directors, officers, agents, and employees from all claims or damages arising out of any use or misuse of the Member Program by that Member.

11.Protect Your Account Information. Each Program Member is responsible for keeping his/her profile information up-to-date in the Program and Insiders Club Membership systems, including relevant contact information, such as mailing address and email address. Most personal information and communication preferences can be updated by logging into your account on the Insiders Club mobile app.  For name changes please contact the Insiders Club Member Customer Care Centre, and please be prepared to provide supporting legal documentation for your name change (such as a driver’s license with your new name, marriage certificate, passport, or other legal documentation).  Each Program Member is responsible for restricting access to and maintaining the confidentiality of her membership account username and app login password, and agrees to accept responsibility for the activities of anyone using her password.  When contacting the Insiders Club Member Customer Care Centre about your account, you may be asked for additional information for fraud prevention and security purposes.

12.The Program and its benefits are offered at the sole discretion of the Hotel and its subsidiaries and affiliates. The Hotel may assign or transfer any rights or obligations under this Member Program, or any other loyalty program, at any time to any related or unrelated entity, in its sole discretion.